Emotional Intelligence: Strategies for Success

Emotional intelligence

• History: definition, theories and models

• Intelligence: cognitive intelligence

  • Intrapersonal and interpersonal intelligence

• Emotional intelligence defined

• Emotional Quotient (EQ) versus Intelligence Quotient (IQ)

• IQ and EI predictions

• Research findings

• Framework of EI competencies

  • Daniel Goleman’s competency framework

Self awareness and self management: the cornerstones of EI

• The impact of self awareness

• The impact of social awareness

• Self assessment and discovering your personality type

• Scoring and interpretation of results: the four dimensions

  • Extraversion and introversion

  • Sensing and intuition

  • Thinking and feeling

  • Judgement and perception

• Dealing with various types

The conceptual model

• The competency framework

• The four competency clusters

  • From self awareness to relationship management

The competencies of EI

• Competency defined

• The competency iceberg

• The core of EI: self awareness

• Self management competencies

• Social awareness competencies

• Relationship management competencies

• Definitions and real life examples

• Core questions, underlying behaviors, and tips for improvement

Empathy: a critical EI competency

• Definition and examples

• Empathy and active listening

• The personal listening profile: determining your preferred approach to listening

  • Appreciative listening

  • Empathic listening

  • Comprehensive listening

  • Discerning listening

  • Evaluative listening

EI competencies and leadership styles

• The power of leaders: influencing organizational climate

• Organizational climate: the six components

• Correlation between EI competencies, styles, climate and results

Leadership styles

• The six styles

• When best to use each style

• Impact of styles on climate and bottom line results