Certified Team Leader

The team leadership challenge

• 21st century team definition

• On shifting ground: organizations today

• Skills of effective team leaders

• Characteristics of effective team leaders

• Developing leadership skills

• Leadership styles: self analysis

• Techniques for increasing team effectiveness

Building a high performance team

• Recipe for successful teams

• The teamwork success formula

• The importance of clear goals

• Decisions by consensus

• Clear roles and work assignments

• From involvement to empowerment

• Types of effective teams

• Team development stages

Inspiring teams to better performance

• Identifying team roles

• The Belbin type indicator

• Aligning individual and team motivators

• The values alignment matrix

• Keys to resolving values conflicts

• The motivating mix

• Creating a supportive environment

• Energizing your team

Sustainable strategies for improving team relationships

• Identifying effective communication methods

• Face to face communication

• Team problem solving

• Factors shaping team performance

• Phases of team problem solving

• Tools for making effective team decisions

• The ingredients of effective decision making

The team leader’s role in managing change

• Managing change

• Change requires exchange and expanded thinking

• Key factors in successful change

• The change cycle

• The 4 room apartment strategy

• Typical reactions to change

• Helping the team move through change stages

• Handling reactions to change

• Strategies for dealing with change

• The 17 laws of great teamwork