Advanced Communication Skills

Defining effective communication

• Communication: definition and characteristics

• Myths about communication

• Communication functions

• The four laws of communication

• Evolution of communication

• Communicating for results

• Understanding elements of communication

• The element of noise

• Mehrabian’s 55-38-7 rule

• Overcoming communication anxiety and other obstacles

• Communication etiquette

The art of listening

• Common listening issues

• Guidelines for effective listening

• Effective listening and paraphrasing techniques

• Understanding different listening styles: active versus passive styles

• Improving the information recall rate

• Assessing personal listening profiles

Internal listening filters

• Understanding the filter system

• Sensory input channels

• Internal filter systems: the 6 layers

• The 6 listening meta programs

• Overcoming the 6 filters when communicating

• Avoiding the loss of information

Mastering body language

• The art of body language

• Components of non verbal communication

• The power of appearance

• Communicating through colors

• Evaluating your body language skills

• Eliciting thinking patterns through eye movement

• Building rapport using body language

Advanced assertiveness skills

• Understanding assertiveness: definition and values

• Components of passive, assertive and aggressive styles

• Assertiveness rights and responsibilities

• Activities for practicing assertive behavior

• Managing criticism assertively

The power of influence and persuasion

• Definition and characteristics of influence

• The 6 principles of persuasion: how to apply them

• Bases and sources of power

• Dealing with difficult people using persuasion