Service Level Agreements 544856 Why Choose this Training Course?This contract Management training course highlights the importance of Service Level Agreements to meet the needs of companies that are dependent on long-term partnership arrangements with external suppliers of services in achieving strategic goals. Those managing such corporate relationships need to know how such a partnership will function and be able to deal with any problems.The SLA establishes the measurement methodology that should drive the quality of service performance created as a legal contract between supplier and customer, or as a formal agreement between one internal supplier departments that provides corporate services to its internal client. It is imperative that everyone engaged in service provision understands the issues and processes involved in a service contract scenarioThis Oxford training course will feature:The benefits of using service level agreementsHow the different levels of SLAs operateWhat is involved in planning, writing and managing service level agreementsDifferent SLA contracting structures and their applicationsSLA strengths and weaknesses, dealing with internal and external contractorsWhat are the Goals?By the end of this Oxford training course, participants will be able to:Plan & draft a range of service level agreements & construct & control contract negotiations & disputesArticulate how quality SLAs should be included within the Procurement processesNegotiate service level agreements with internal and external suppliersDocument appropriate quality outcomes from service contractsEvaluate the likely results from alternative service performance frameworksWho is this Training Course for?This Oxford training course will benefit all levels of personnel engaged in purchasing and procurement, commercial and contract Management departments, and technical operatives providing performance under service level agreements. It will enable them to contextualise their work, understand the contract and become aware of the different issues and risks associated with SLA contracting.This Oxford training course is suitable for a wide range of professionals but will greatly benefit:Service Delivery professionals/Quality Assurance professionals Contract Administrators, Contract Professionals and Project CoordinatorsSpecifiers, Buyers, Purchasing Professionals and Procurement OfficersIT ProfessionalsThose involved in the planning, evaluation, preparation and management of tenders and awards for service contracts or internally-supplied corporate servicesHow will this Training Course be Presented?This contract Management training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes high levels of participant discussion, group interaction, delegate group exercises and case studies. Delegates will be encouraged to raise their own issues and problems faced within their industry or organisations for discussion on a confidential basis.
