Managing Conflict: Power through Influence

Definitions of conflict

• Nature and scope of conflict management

• Misconceptions about conflict

• Sources of conflict

• Positive and negative factors of conflict

• When conflict comes between you and your desired results

Thomas Kilmann conflict resolution mode instrument

• Scoring and interpretation

• Ways of coping with conflict

• Assumptions and outcome of conflict

• Managing conflict and using an appropriate style for more effective outcomes

• Approaches to conflict resolution

• Giving and receiving feedback

• Assumptions in disagreement

• Creating a collaborative work environment for faster and better results

Influencing others in a problem solving context

• The use of emotional intelligence in conflict management

• Working effectively with team members

• Managing emotions, information and problems

• Tips for effective day to day conflict management

• Resolving conflict before it gets out of hand

• Managing conflict with superiors and subordinates

• Getting better results through negotiation

• Establishing or regaining credibility so you can begin to influence people

• Achieving trust down and across the organization

Importance of teamwork

• Managing conflict in teams

• Dealing with dysfunctional team roles

• Enhancing communication in a team

• Effective team problem solving

• Approaches to conflict and pattern of escalation

Influence inventory (power bases)

• Definitions of influence and the bases of power

• Changing the bases of power

• Persuading others by using your power bases

• Identifying ways to build relationships upward, downward and laterally within your organization

• Understanding the person you are trying to influence and persuading them through give and take

• Selling your ideas and implementing change successfully

• Influencing people while projecting self confidence without being pushy

• Strategies for developing charismatic qualities

• Leadership training for influence and power

The art of changing hearts, minds and actions

• Influence and the psychology of persuasion

• The power to change anything

• Action plan for developing your conflict resolution skills and influence from anywhere in the organization