Communication and Presentation Skills CW105 Why Attend In this course, participants will understand the differences between communication styles and develop a Win-Win mind-set to make them effective in any circumstance. Using the four pillars of communication, participants will learn to determine what outcome they would like from any situation by influencing and persuading; they will build rapport with others, monitor their success, and be flexible to change. They will also understand common reasons for failures in communication and know what to do to resolve them. As part of being an effective communicator and influencer, it is essential to be able to present with confidence and professionalism. Through this course, participants will be given live coaching around their presentation style. They will be shown best practice on how to use their voice, body movements, and choice of wording. Through repetition, they will grow in confidence as one by one, the skills are layered. They will also be shown how to create a well-structured presentation and how to interact professionally with their visual aids, including PowerPoint. Course Methodology Various training methods will be used throughout the course: trainer input, group discussion, small group exercises, experiential learning, individual presentations and self-reflection. A highly interactive approach is used to encourage engagement. Throughout the course, participants will make a number of presentations to the rest of the group which will be filmed (for personal use only) and used for self-evaluation. Course Objectives By the end of the course, participants will be able to: Utilize the four pillars of effective communication Control difficult conversations without feeling guilty Apply the win-win mind-set and become assertive Design and deliver an impactful, professional presentation Overcome anxiety when presenting Become a confident, professional communicator Target Audience This course will benefit women who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace through improving their communication skills. This course is a necessity for individuals who make presentations to colleagues and/ or clients as part of their professional role. Target Competencies Oral Communication Conflict Resolution Controlling conversations Creating Presentations Presenting Skills Course Outline The four pillars of effective communication Knowing your outcome Building rapport quickly and easily Sensory acuity and what it means Flexibility being able to change if the communication is not going to plan The 3 channels of communication Identifying preferred communication styles Identifying your own habits and preferred way of communicating Identifying the preferred style of others Understanding tension between the varying styles Knowing how to limit tension by flexing your style Handling difficult conversations Using the ACHE model to diffuse tension Giving honest feedback Being prepared for typical responses to feedback Identifying the win-win mind-set and understanding its importance for assertiveness Passive, assertive and aggressive behaviors Being assertive Exploring the Life Positions model Designing a professional presentation The 5 key elements Problem: what problem? PowerPoint Its uses and flaws Other methods of presenting Delivering a presentation that has impact The 3 channels of communication and presenting Posture Legs and feet Arms and hands Gestures Delivering without notes or props Use of the voice Facial expressions The words used Overcoming anxiety when presenting Planning and preparation Rehearsal Top tips for calming nerves Visualizing success Powerful communication skills Understanding perceptions and how we create them Knowing how to make small adjustments for big changes Realizing the power of confident communication Staying calm in a crisis
